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08/01/2018

Making More Global Digital Exemplars

A recent trip to China highlighted clear similarities between existing clients we serve, but also clear differences in technological adoption and prioritisation. It begs the question, what will healthcare look like in 5 years and which markets will lead the way? In China, I visited a variety of hospitals and was pleased to see that some are investing heavily in digital technology to provide better patient access, improved work practices and a more engaged workforce. Others are looking at preventative healthcare to improve the quality of life for patients. All would seemingly benefit from making more of digital adoption.

One of the reasons I started Draper and Dash (D&D) was to make a difference to how the NHS performs. To help improve patient care and to do what I know best – helping firms make data-driven decisions with the help of technology. Of course, the success we’ve had has helped me deliver more solutions to help healthcare facilities improve their services. As the rate of change continues to accelerate in the field of technology, I have reflected on where next for humans and technology interacting.

I recently wrote a blog on dark data and the industrial revolution 4.0 which is driven by AI, machine learning and robotics. A recent trip to China made me aware of the challenges they face as well, and I was able to see firsthand their approach to data analytics. I was pleased to see the types of solutions D&D provide is applicable to the challenges faced by healthcare providers in the China. I was then of the opinion that perhaps there are examples in the UK that could provide further valuable input to other markets.

D&D trades in three continents. North America, Europe and Asia Pacific. It has been my goal to help transform healthcare practices to adopt digital processes and workflows in order to realise the value of data-driven decisions. The NHS has a programme called Global Digital Exemplars (GDE) – defined as an “NHS provider delivering exceptional care, efficiently, through the use of world-class digital technology and information”. Although I don’t believe this is the next industrial revolution, I believe it’s heightening the importance of data and digital processes.

I believe the secret to a successful GDE resides in a couple of key factors. Firstly, the term “digital” needs full and complete support from the management of a firm. Going digital is not something that should be taken lightly, underfunded or under-resourced. It requires significant commitment and the benefits may not be instantaneous. Secondly, an openness to share best practice. It is very important when a secret formula is found, this is shared for mutual benefits. And finally, it takes a trusted technology partner to help deliver successful outcomes. It is when I’ve engaged with healthcare organisations with these principles that I feel I’ve made a difference.

D&D has already contributed to two customers becoming Global Digital Exemplars, including D&D clients; Salford Royal NHS Foundation Trust, Royal Free London NHS Foundation Trust and a Fast Follower, The Whittington Hospital. With the government’s £385 million commitment to this programme, D&D is fast becoming the market-leading digital transformation solution provider in the market and my experience in China was a good confirmation of that statement and a good realization as to why D&D was founded.

At D&D, we’ve made great strides towards GDE enablement. By learning from other global leading healthcare organizations, like the examples in China, I believe the market is ready today. With the infrastructure to support global GDE’s, D&D is ideally positioned to put the global in GDE and deliver real value around the world. I feel very excited about the future, and feel this is just the beginning.